For upwards of 2 decades, by just using top quality customer support and their ability to help establish in depth supplier systems, MTM help their customers to successfully execute their set goals whilst achieving their own mission of areas with out barriers.
MTM has partnered together with their clientele to establish non emergency medical-related transport for reaching medical care, promoting freedom, and also linking community solutions.
From state-wide non emergency health related transportation (NEMT) brokerage through to arranging & sending for leading transportation organizations, MTM is here to offer a wide array of NEMT Brokerage solutions to take on the primary challenges within health-related transportation & Public Travel Services. Their professional services look to make improvements to member health end results at the same time working together with client aims, reducing system expenses, and also improving satisfaction.
Using a wide variety of cordinated, feasible transport solutions, mobility management guarantees every aspect of passengers’ transportation requirements are achieved. They instruct travellers on the travel resources open to them, and also assist them to choose the correct method of transportation that most closely fits the requirements.
Taking advantage of their own detailed familiarity with the healthcare transport services business, MTM’s mobility management model gives an effective procedure for coordinated area transportation.
Your overall health and safety really are a prime interest of MTM. As a result of the current Coronavirus outbreak, they will be using the guidance supplied by the Centers for Disease Control and Non-Emergency Medical Transportation.
As demand continues to increase, mobility management delivers a strategic method for unifying, managing, & coordinating transportation services. MTM collaborates with their clients to deliver a family of travel services & options like:
Diverse travel options & modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on and assigning them to the most cost-effective, appropriate mode of transport
Performing education & outreach to explain the travel system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
As medical transportation services outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, and lead the agency & its contractors through continual quality improvement.
Serving as the ears and eyes of the agency a true development of the agency’s very own employees an independent Quality Assurance specialist brings an added layer of neutrality to maintain various other vendors accountable & pro-actively deal with support and compliance complications. Utilizing practical knowledge which mixes travel & quality assurance, MTM knows how various facets of Quality Assurance have an affect on any transit departments performance, & has a specialized system in place to help improve conformity and system enhancement.
The specialized Quality and Compliance unit tracks the supply of greater than 20 or so mil trips each and every year by means of the sub-contracted group of travel service providers, with more than seven point five million telephone calls fielded by their own consumer support locations each year. For each of their even more than A hundred legal agreements, they have built in quality control procedures in place and also maintain themselves accountable to overall performance criteria and Key Performance Indicators(KPIs).
MTM is actually a real leader in establishing QA processes for the non emergency medical travel industry, and has successfully applied such practices in their own individual packages for upwards of 2 decades. In every single commitment they manage, MTM operates QA tasks which make them distinctly capable in order to deliver neutral assessments, evaluate service developments, & record crystal-clear results and suggestions.
Using a collection of protocols, plans, types of procedures, & records created during the last 2 decades & ready to be personalized to meet transportation organizations specific preferences, MTM is definitely very well set up to be able to simplify setup & help make instantaneous advantageous influences on transit companies of any specific overall size.
Significantly more specialized for the transit industry, MTM partners with travel organizations throughout Maryland & Washington, D.C. to give dedicated QA services. In each case, MTM work closely with the travel specialists to help put together extensive solutions that give management for each of the Administration & Operations within their paratransit programs.